Answers to Frequently Asked Property Owner Questions
How quickly will you be able to get my property rented?
We spend some time ensuring your property is ready for the rental market and attractive to potential tenants. The amount of time it’s on the market depends on competition, time of year, and the condition and price of your home. We will ensure it rents as quickly as possible to protect your rental income.
How do you price my property?
We do an exhaustive analysis of comparable properties in the market and price your home accordingly. The goal is to earn you the most rent possible while minimizing your vacancy rate and ensuring we place the most qualified tenants.
What makes you different from other Property Management Companies?
We believe we provide better communication and care for our customers because we’ve been in business for years. Working with us brings you a depth of knowledge that’s hard to find elsewhere.
What if my tenant doesn’t pay?
Our strict tenant screening process greatly reduces the likelihood that your tenants won’t pay rent on time. However, bad things happen to even the best people, so if a tenant can no longer pay rent, we will begin the eviction process and place a tenant who can pay rent.
The Owner Benefit Package™
The Owner Benefit Package™ provides rental owners with added protections and services designed to reduce the financial risks associated with tenant default, eviction, unauthorized occupants, and other leasing issues. All rental units are enrolled in OBP™ Basic, with the option to upgrade to OBP™ Shield or OBP™ Plus.
OBP™ Basic — $14.99/month per unit
Includes $1,000 in Unauthorized Occupant Protection, $500 in Legal & Re-Tenanting Expenses, $500 in Excess Pet Damage protection, Fraudulent Rental Listing Detection, Automated Rental Listing Removal, Lease Compliance Monitoring, and Real-Time Legislative Alerts. Included with Platinum VIP Management Plans.
OBP™ Shield — $19.99/month per unit
Includes $2,000 in Unauthorized Occupant Protection, $1,000 in Legal & Re-Tenanting Expenses, $1,000 in Excess Pet Damage protection, Fraudulent Rental Listing Detection, Automated Rental Listing Removal, Lease Compliance Monitoring, and Real-Time Legislative Alerts. Included with Platinum VIP Management Plans
OBP™ Plus — $39.99/month per unit
Includes up to 2 months of Rent Protection, $3,000 in Unauthorized Occupant Protection, $1,500 in Legal & Re-Tenanting Expenses, $1,500 in Excess Pet Damage protection, Fraudulent Rental Listing Detection, Automated Rental Listing Removal, Lease Compliance Monitoring, Real-Time Legislative Alerts, and Rental Market Reports. Only $19.99/month with Platinum VIP Management Plans.
Claims & Qualification
Claims are typically paid within 7–10 business days. All rental units qualify for OBP™ Basic regardless of tenant payment history. Existing leases are evaluated through a proprietary scoring model that considers the tenant’s most recent four months of payment history.